Company Services
Service starts from product design and runs through the entire lifecycle of the product
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All equipment and components are selected from well-known brands and high-quality products. During their lifespan, there will be no loss or weakening of function under normal usage conditions; More than 80% of product components are designed to be modular, allowing for quick recovery in case of unexpected situations during use; Adopting cutting-edge industry technologies and stable solutions to ensure and improve product energy efficiency;
Starting from the design stage, all user related information is archived using both computers and documents, ensuring accurate, fast, and effective after-sales service.
>>>Wholeheartedly provide good customer service, and the entire process management procedure for after-sales service is as follows:
The after-sales service department is responsible for proposing specific technical requirements for the reliability of products and the ease of maintenance of equipment according to the different requirements of users during the scheme design process, striving for low failure rate, small maintenance amount, and convenient maintenance;
Collaborate side by side with users during project implementation to ensure project quality;
Submit standardized and comprehensive drawings and maintenance manuals to users, and provide necessary vulnerable spare parts for users;
Carefully carry out technical training on operation, use, and maintenance before handing over to users for use;
Establish after-sales service records, use electronic operating systems for management, strictly conduct regular customer visits and inspections during use, and provide timely and effective maintenance guidance and services.
>>Customer training
During the engineering installation and equipment debugging period, our company's technical personnel provide free training to users' engineering personnel, including teaching equipment operating standards, common fault handling and maintenance skills, etc.
>>Time commitment
Service tenet -24 hour standby
Service characteristics: "Professional, fast, high-quality, efficient"
Strictly follow the contract and strictly adhere to service commitments